Tugboat V2 400 Puffs Disposable Vape

Delivery Information: At Vape Kits, we are committed to providing fast and reliable delivery
services across the UAE. Here’s everything you need to know about our delivery

We offer same day delivery for orders placed before 5:00 PM in the following locations:

1. Dubai

2.Ras Al Khaimah

Orders placed after 5:00 PM will be delivered the next day.

For all other emirates, we provide next day delivery. Simply place your
order, and we’ll ensure it reaches you by the next business day.

Delivery Charges

Free Delivery: Orders above 299 are eligible free delivery.

Delivery Charge: A delivery fee of AED 30 applies to orders below AED 299.

ID Verification: To comply with legal age restrictions, we may request ID verification at the time of delivery. Please have a valid ID (such as a passport or UAE ID) ready to confirm your age. This step ensures that our products are delivered only to individuals of legal smoking age.

Order Tracking: Once your order has been dispatched, you will receive an email with tracking information. You can use this information to track your order and stay updated on its delivery status.

Delivery Times: Our delivery times are between 9:00 AM and 9:00 PM, Sunday to Thursday.

We do not deliver on Fridays or public holidays.

Important Information

Delivery Address: Please ensure that your delivery address is accurate and complete to avoid any delays.

Contact Number: Provide a valid contact number during checkout so our delivery team can reach you if needed.

Missed Deliveries: If you are not available to receive your delivery, our courier will contact you to arrange a new delivery time. Shipping charges may apply again.

Returns and Refunds

Return Policy: We accept returns of unopened and unused products within 5 days
of delivery. To initiate a return, please contact our customer service team at info@vapekits.store. Returns are subject to our approval and must comply with our return instructions. A valid proof of purchase is required for all returns, and the product must be intact within its original packaging.

Opened products cannot be refunded due to hygienic purposes.

Refunds: Refunds will be issued to the original payment method used for the purchase. Please allow 10 workings days for the refund to be processed.

For purchases
made with cash, we do not offer cash refunds. Instead, you will receive a voucher for the same amount, which can be used to purchase other products on our website.

Shipping charges are non-refundable.